FAQ’s
Frequently Asked Questions
Everything You Need to Know Before You Shop
Welcome to our Frequently Asked Questions page. Here you’ll find answers to the most common questions about ordering, shipping, payments, returns, products, and customer support.
If you can’t find what you’re looking for, feel free to contact our support team—we’re always happy to help.
Orders
Browse your favourite products, add them to your cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and place your order. You'll receive an order confirmation once your purchase is successful.
Order modifications are possible only before your order is packed or dispatched. Please contact our support team immediately after placing your order.
Yes. Orders can be cancelled only before they are dispatched. Once shipped, cancellations are not possible.
Shipping & Delivery
Most orders are dispatched within 1–3 business days.
Estimated delivery:
- Metro Cities: 2–5 Business Days
- Other Locations: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery times may vary during festivals or high-demand periods.
Yes. We deliver to most locations across India.
Once your order is shipped, you'll receive tracking details via email or WhatsApp (if you've opted in).
Payments
We currently accept:
- Razorpay
- PhonePe
- UPI
- Cash on Delivery (where available)
Yes, COD is available for eligible locations. Availability will be shown during checkout.
Products
We make every effort to display product colours accurately. However, slight variations may occur due to lighting during photography and differences in screen settings.
Yes. We welcome both retail and wholesale orders. Please contact us for bulk purchase enquiries.
Yes. Every product is carefully inspected before packing and dispatch to ensure it meets our quality standards.
Returns & Refunds
Returns are generally not accepted for change-of-mind purchases. Returns are only considered for damaged, defective, incorrect, or missing items, subject to our Return & Refund Policy.
A continuous parcel opening (unboxing) video helps us verify claims related to damaged, incorrect, or missing products. It protects both our customers and our business by ensuring a fair and transparent resolution process.
Any issue must be reported within 24 hours of delivery.
Your request must include:
- Order ID
- Continuous parcel opening video
- Description of the issue
Requests submitted after 24 hours may not be eligible for return, replacement, or refund.
No. A continuous parcel opening (unboxing) video is mandatory for all return, replacement, and refund requests.
Account
You can create an account for a faster shopping experience and easier order tracking. Depending on the checkout options available, guest checkout may also be supported.
Click on Forgot Password on the login page and follow the instructions sent to your registered email address.
Yes. You can update your shipping address before placing a new order or contact us immediately if your order has not yet been dispatched.
Customer Support
We're here to help!
Email: swadhansparkle@gmail.com
Phone: +91 79894 52324
Business Hours:
Monday – Saturday
9:30 AM – 6:30 PM
Still Have Questions?
Didn’t find the answer you were looking for?
Our customer support team is always ready to assist you with product enquiries, order updates, wholesale requests, or any other questions.
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+91 79894 52324
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