At Swadhan Sparkle, customer satisfaction is important to us.

We take great care in packing and quality-checking every order before dispatch. However, if you receive a damaged, defective, incorrect, or missing item, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Eligibility for Return & Refund

A return or refund request will be considered only under the following circumstances:

• You received a damaged product.
• You received the wrong product.
• You received a defective product.
• You received missing items in your package.

To process your request, you must provide a continuous parcel opening (unboxing) video.

Mandatory Parcel Opening Video

To be eligible for any return or refund, the following conditions are mandatory:

• Record a continuous, unedited parcel opening video from the moment the sealed package is opened until all products inside are clearly shown.
• The video must clearly display:
  • The shipping label
  • The unopened parcel
  • The entire unboxing process
  • All products received
  • Any damaged, incorrect, or missing items (if applicable)

Edited, paused, cut, or incomplete videos will not be accepted.

Without a valid parcel opening video, no return, replacement, or refund request can be processed.

Reporting Time

Any issue with your order must be reported within 24 hours of delivery.

Please send us:

• Your Order ID
• A clear parcel opening video
• Photos (if required)
• A brief description of the issue

Requests received after 24 hours from the delivery time will not be eligible for return, replacement, or refund.

Non-Returnable Products

For hygiene, safety, and inventory reasons, the following items cannot be returned unless they are damaged or incorrectly delivered:

• Jewellery making raw materials
• Beads
• Kundans
• Clip Stones
• Bangles
• Adhesives & Glues
• Tools & Accessories
• Packaging Materials
• Clearance or Sale Items
• Products damaged after delivery due to misuse or improper handling

Refund Process

Once your request is received, our team will review the submitted evidence.

If your claim is approved:

• A replacement product may be shipped, or
• A refund will be processed based on the nature of the issue.

Approved refunds will be initiated within 5–7 business days after verification.

The refund will be credited to the original payment method or another mutually agreed payment mode.

Replacement Policy

If the issue is verified, we may provide:

• A replacement for the damaged or incorrect product.
• The missing item (if applicable).
• A refund if a replacement is unavailable.

The resolution method will be decided after reviewing your claim.

Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Important Notice

Swadhan Sparkle reserves the right to reject any return or refund request if:

• No parcel opening video is provided.
• The video is edited, incomplete, or unclear.
• The request is submitted after 24 hours of delivery.
• The product has been used, altered, or damaged after delivery.
• The claim is found to be false or fraudulent.

Our decision after verification will be final.

Need Help?

If you have any questions regarding returns or refunds, we’re happy to assist you.

📧 Email: info@swadhansparkle.com

📞 Phone: +91 79894 52324